Based on the reviews of Carpet Club, here are three pros and cons: **Pros:** 1. Users praise app's user-friendly interface, making it easy to browse and book services. 2. App provides accurate estimates and transparency on costs, reducing stress and surprise bills. 3. Customers appreciate the convenience of scheduling appointments and receiving real-time updates. **Cons:** 1. Some users report issues with customer service, citing unresponsive or unhelpful representatives. 2. App's availability and range of services vary greatly depending on location and zip code. 3. A few reviewers express disappointment with the quality of cleaning and customer service received.