Based on the user reviews, here are three cons and three pros, with 15 words or less for each: **Cons:** 1. In-app purchases are aggressively pushed, feeling like a money grab. 2. Customer support is slow to respond and sometimes unhelpful. 3. Some features are glitchy, causing frustration and lost data. **Pros:** 1. User-friendly interface makes it easy to manage and customize agents. 2. Real-time tracking provides valuable insights into agent performance. 3. Customizable reporting options help identify areas for improvement.